What Our Clients Say
About Us

“Really efficient, friendly and customer driven service provided.
Tracy has been a great client manager over the years. ”

Personal Client

“Matthew has been very helpful and supportive throughout this ongoing claim.
He has always kept us informed at every stage.”

BreedonPrivate Client

“I have always found Tracy and the team to be helpful and proactive in providing insurance information”

MabberleyPersonal Client

“I would like to say a big thank you to Gary Tommy and Ethan Jefferies of Brownhill Insurance Group for their fantastic service and extremely competitive pricing.

Since meeting Gary & Ethan I have switched my company Public liability Insurance and company van insurance to Brownhill and would be happy to change any of my other insurances, if Brownhill provide that service.

Brownhill have saved me lots of money over the last few years and have always been very honest and helpful when setting up my policies.

Also it’s nice to be able to put a face to a name when dealing with insurance. It’s a first for me!

I would not hesitate to recommend Brownhill Insurance to any pf my clients, work colleagues, family or friends.”

Fusion GraphicsCommercial Client

“I am always dealt with in a most pleasant and efficient manner.”
Personal Client

Personal Client

“Gary makes life very easy for us and deals with all the problems; I wish we had more suppliers relationships that are as good.”

MartinCommercial Client

“I have known Mrs Weedon for over 20 years. Whilst part of a big company, she knows me and I feel happy to chat to her about anything. I trust her implicitly. She has been fair to me and when I have talked about the competition, she has understood where I am coming from and has been truly professional.
I think it is so important that in these days of call centres, that there is still a personal name and voice. It makes a difference to me as a customer and I would imagine to the person at your end too. There is always time for a joke and some banter and that is what makes dealing with Mrs Weedon such a pleasure. I am glad she sounds younger than me, so that I shall have the pleasure dealing with her for at least the next 20 years.”

LucasPersonal Client

“Ethan dealt with my inquiry efficiently and in a professional and friendly manner. He was a delight to deal with and understood my needs immediately resulting in me taking out a policy for my small business.
Huge thanks to Ethan for all his help; he is a credit to Brownhill.”

SearsCommercial Client

“We always get prompt and clear responses to our questions.
Renewals are handled efficiently.
Over the years Tracy has helped us in addressing insurance problems.
She provides reliable and friendly service, which is why we have used Brownhills for many years.”

Personal Client

“My husband and I are long standing clients at Brownhill Insurance Group. I have always found the service at your company to be First Class. I recently contacted you regarding business insurance. Gary Tommy was extremely helpful and efficient in setting up our new cover. He is clearly a well regarded and highly respected member of your wonderful team! Thank you!”

Commercial Client

“I have been using your firm for my buildings and contents insurance since the 1980s and only had a brief break of a couple of years when I used Norwich Union Direct. That period coincided with the second of the three flood claims we have made over the years, and the experience was very different indeed. The service, support, and options available to us going direct were all very inferior to having a good broker on the case, hence our return to Brownhills, and subsequent experience has confirmed how right the decision to return to you was. I have also always appreciated the fact that you are real people treating us as real people and, indeed, I very much enjoyed your circular a few years back with brief profiles and photos of all the staff members. So thank you to all the team!”

Personal Client

“This is a company that really knows their clients and what insurance is best for them. It is a company that provides an excellent personal service to its clients. I could not be any happier that I moved to Brownhill and my two previous insurers – Direct Line and Churchill Insurance – never provided service that is a patch on the service Brownhill provides. Out client manager Tracy is a pleasure to deal with.”

MallingPersonal Client

“The service I have received has been most helpful and am impressed with the level of insurance offered. Brownhill Insurance is a big improvement on my previous insurers and gave me more cover for less money which is fantastic. Tracy was brilliant from start to finish and was very impressed with her customer service and helpfulness in obtaining a suitable product for my needs. I would definitely recommend Brownhill Insurance to my friends and family.”

FelgatePersonal Client

“I would just like to advise you my experience working with Sonia. She is very professionalism, knowledgeable and an asset to your company. I have just taken out a contents and fine art insurance product via yourselves and have been dealing with Sonia over the last few days
She has a great knowledge in her field and always came back to me at the time she said and I am very impressed.

I have had to switch insurers recently due to my old company’s incompetence and dealing with Sonia has been a pleasure.

In todays world we are very quick to criticize and chastise people but very rarely take the time to congratulate people so hence this email”.

Personal Client

“Tracy Weedon was helpful when I recently made an enquiry regarding a possible claim. She was very informative and clearly very knowledgable. I felt better informed having made the enquiry.”

Personal Client

“I recently took out a second buildings insurance policy which was complicated as it involved a building containing a cafe. The staff who helped me were very knowledgeable and helpful.”

Commercial Client

“Brownhill offer Hooper’s a superb service and have assisted us greatly when we have had claims.
They give us peace of mind that our business is properly and comprehensively covered by insurance.”

Hooper and SonsCommercial Client

“As a business owner, home owner and car driver there have been a number of occasions to ask Matt for advice and get quotes for varying insurance policies.

His advice is always concise and to the point, when I have been passed to one of his colleagues they have always called back and been very helpful.

My last referral was for a renewal for my Business Insurance, like us all I am really busy and I was tempted to just press the renew button as I did not want the hassle of moving the policy and answering all those insurance questions! After all we had an excellent policy and service from our previous provider or at least that is what I thought!

Matt’s colleague Ethan Jefferies went to work and very quickly realised a number of errors and concerns with my policy that were factual incorrect and in the event of a claim would have seriously prejudiced our position and possibly jeopardised our entire policy.

We mortals are not expected to understand the small print, so all I did was send over my existing policy and talked to Ethan who not only sorted the errors out, he added areas of extra cover where we were exposed and even managed to reduce my premium to less than our 2015 premium.

Brownhill were persistent but not pushy, the questions were minimal and the whole process was easy and well worth it, I will be using them again and would not hesitate in recommending Matt and Brownhill Insurance in the future.”

WebbCommercial Client

” We has used Brownhill for a number of years and we have always found them to be helpful, efficient and knowledgeable. Any queries are always resolved quickly and without hassle and this was greatly appreciated when the Company moved from a small office to a large warehouse with a showroom. Brownhill worked closely with us and the insurer to ensure our cover is adequate and appropriate and that we have the right level of security for our products. Overall we receive an excellent service and fantastic customer experience! ”

CopelandCommercial Client

” It’s such a relief to be able to work with a firm that truly has the client’s interests at heart. It requires effort and expertise to find top quality insurance cover for a specific situation, and I’ve been delighted with the service I’ve received. Brownhill has found the right product for me – and is saving me money on top of that. Top marks! ”

Mr. MartinPersonal Client