Underinsurance claims scenario:
Restaurant Business Interruption

No one wants to hear that their insurance won’t be enough to cover a claim. If a Business Interruption limit isn’t adequate, a business may not be able to cover the full estimated loss of earnings during a period of reinstatement.


A restaurant has held a policy with Aviva for the past five years. During that period the restaurant’s revenue had doubled, but its Business Interruption (BI) cover remained the same because the business had not reassessed its cover at each renewal.


An escape of water from a mains sewer pipe caused water to pour into the restaurant, causing severe damage. The restaurant was required to close and make a claim that included a BI loss.


The policy was placed with £250,000 of BI cover, reflective of the business performance at the time. Financial records showed that the business was, at the time of the loss, r eceiving an annual revenue of £500,000. The restaurant was therefore underinsured, and only 50% of the BI losses suffered as a result of the water incident were covered. The remainder of the losses needed to be met by the restaurant.

Key takeaways

Recovery takes time

Recovery time after a loss is often underestimated. SMEs estimate, on average, that it would take just under six months for their business to be able to return to normal operations following a major loss such as a fire or flood.1 However, a recent analysis of large claims found that the average lifecycle to close a claim was 385 days.

Rebuilt isn’t the same as recovered

Many business owners think that once they’re physically back in shape, their worries are over. But the loss of customers following an incident can also impact recovery.

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