Client Charter

Our mission is to provide exclusive, tailored insurance solutions and professional, trustworthy service for Commercial and Personal clients, protecting their assets and lifestyle with the highest level of expertise and discretion.


We provide tailored insurance solutions to meet the unique needs of our commercial and individual clients.


We maintain the highest standards of service and expertise in all interactions with our clients.


We build lasting relationships with clients based on integrity, honesty and confidentiality.


We provide you with a dedicated client manager who will deliver prompt service and support to clients whenever they need it.


We invest in staying informed and educated on the latest developments in insurance, risk management and the economy to best serve our clients.

Claims Handling

When things go wrong, we’re the experts in putting it right. You can trust us to act swiftly and in your best interests – it’s what we do.


Your client manager will act on your behalf and liaise with your insurance claim handler, who are specialists in their field empowered to make decisions, and will appoint any additional experts needed to get the best outcome for you.



We make the claim process as fast and as simple as possible. We notify insurers as soon as we receive your claim and provide guidance on what further information will be required to avoid delays in settlements.


With over 40 years experience, we understand the circumstances resulting in a claim can be highly stressful and we’re here to minimise the disruption to your life.


We always act in good faith and work to obtain the best settlement possible from your policy.

Need to make a claim?

If you need to make a claim then you’re in safe hands, we are here to help.

  1. In the event of an escape of water loss you should:
    • Locate the stop cock and turn off the water supply to minimise the damage • Turn off the electricity supply if necessary • Contact a plumber to carry out any emergency repairs • Try to prevent water from spreading, if safe to do so • Contact BROWNHILL INSURANCE GROUP on 020 8658 4334 as soon as possible to advise details.
  2. In the event of a fire at your property:
    • Immediately evacuate the property • Call Fire Service via a 999 call • Raise the alert to neighbours/other occupants of the building if necessary • If the fire is small and can be extinguished safely, do so carefully. Otherwise leave the property closing doors behind you • The Fire Service may wish to disconnect gas, electricity and water services if these are deemed to be at risk • If the Fire Service ask you to vacate the property, please do so as soon as possible, and ensure it is fully secured • Contact BROWNHILL INSURANCE GROUP on 020 8658 4334 as soon as possible to advise details.
  3. In the event of a theft or attempted theft:
    • Advise the police and obtain a crime reference number, officers name and branch address • Contact a locksmith or glazier to carry out any emergency repairs to secure the premises • Contact BROWNHILL INSURANCE GROUP on 020 8658 4334 as soon as possible to advise details of the loss, including the crime reference number obtained from the Police.
  4. In the event of all other damage at your property:
    • If emergency repairs are required to prevent further, please arrange the necessary work to be carried out • Contact as soon as possible to advise details • BROWNHILL INSURANCE GROUP on 020 8658 4334
  5. Supporting documentation required for claims:
    • Date of the incident, details & cause of the damage • Photographs of the damage • Claim form (to be provided by Brownhill Insurance Group) • Two repair estimates • For theft claims, please provide the crime reference number, police officers name & branch address.

Your Account Manager is available Mon-Fri between 09:00 and 17:00.  Our main number is 020 8658 4334. If you need to speak with someone outside of these hours, please check your policy documents, which will be attached to the email we sent you when your policy started. This will have the contact details for your specific policy.

All areas covered

Our personal approach to insurance ensures we find you the most suitable insurance cover for your needs.

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Our Reviews

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Connect with Brownhill


2nd Floor, Kent House
41 East Street, Bromley
Kent BR1 1QQ

Registered in England No. 1488763 Registered Office: 2nd Floor, Kent House, 41 East Street, Bromley, Kent, BR1 1QQ.
Brownhill Insurance Group Limited is authorised and regulated by the Financial Conduct Authority, registration Number 3061311.