Client Charter

Our mission is to provide exclusive, tailored insurance solutions and professional, trustworthy service for Commercial and Personal clients, protecting their assets and lifestyle with the highest level of expertise and discretion.

Tailored

We provide tailored insurance solutions to meet the unique needs of our commercial and individual clients.

Professionalism

We maintain the highest standards of service and expertise in all interactions with our clients.

Trustworthiness

We build lasting relationships with clients based on integrity, honesty and confidentiality.

Responsiveness

We provide you with a dedicated client manager who will deliver prompt service and support to clients whenever they need it.

Expertise

We invest in staying informed and educated on the latest developments in insurance, risk management and the economy to best serve our clients.

Claims Handling

When things go wrong, we’re the experts in putting it right. You can trust us to act swiftly and in your best interests – it’s what we do.
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Specialist

Your client manager will act on your behalf and liaise with your insurance claim handler, who are specialists in their field empowered to make decisions, and will appoint any additional experts needed to get the best outcome for you.

Responsiveness

We always act in good faith and work to obtain the best settlement possible from your policy.

Empathetic

With over 40 years experience, we understand the circumstances resulting in a claim can be highly stressful and we’re here to minimise the disruption to your life.

Efficient

We make the claim process as fast and as simple as possible. We notify insurers as soon as we receive your claim and provide guidance on what further information will be required to avoid delays in settlements.

020 8658 4334

info@brownhillgroup.co.uk

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Registered in England No. 1488763 Registered Office: 2nd Floor, Kent House, 41 East Street, Bromley, Kent, BR1 1QQ.

Brownhill Insurance Group Limited is authorised and regulated by the Financial Conduct Authority, registration Number 306131.

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Send us your name, email and telephone number and we will call you back. For immediate service, contact a member of the Commercial Insurance Team on 020 8658 4334.

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Send us your name, email and telephone number and we will call you back. For immediate service, contact a member of the Private Client Team on 020 8658 4334.

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