Our response to the coronavirus (COVID-19)
Firstly, it goes without saying that we hope you and your families are all safe during these difficult and worrying times.
We have taken steps to safeguard our staff and customer support in response to COVID-19.
With effect from Tuesday 23rd March, all our staff will be working remotely.
Safeguarding service and policyholder support
We have successfully tested our business continuity measures specific to the current situation, and our teams have a shared and monitored workflow. We are continuing to provide a ‘business as usual’ whilst are team are working remotely.
All methods of contacting us remain the same, as do all telephone numbers and email addresses.
Please note that calls to our reception may result in a slight delay in our staff responding to telephone calls as we will need to route enquiries; please bear with us in these difficult times. If you know the direct dial number of the staff member you wish to speak to please use it, it will automatically divert to their mobile telephone.
Meetings and travel arrangements
Following governmental advice, we have banned our staff from undertaking any unnecessary travel and unfortunately this also means face to face meetings.
We will work with you to decide whether any planned or required meetings can be executed remotely via conference call or web meeting.
Thank you for your continued support – we will provide further updates should the situation change, but at this time we do not anticipate any disruption to our service to you.
Stay safe – if you have any questions, please contact us at firstname.lastname@example.org or call 020 8353 8957.